Privacy Policy
Privacy Policy
This Privacy Policy explains how Song Nganvung ("Song Nganvung", "we", "us", or "our") collects, uses, discloses, and safeguards information when you visit our website or use our platform. This is a general template intended to describe our data practices in plain terms; it is not a substitute for independent legal advice and should be reviewed against applicable law before relying on it for compliance purposes.
Last updated: [Insert date]
1. Scope of This Policy
This Policy applies to information collected through our website, any associated dashboards, account areas, and communications sent to you by Song Nganvung. It does not apply to third-party websites, services, or applications that we do not own or control, even if they are linked from our site or integrated into our platform.
2. Information We Collect
We collect information in the following broad categories. The exact fields depend on how you interact with Song Nganvung and which features of the platform you use.
| Category | Examples | Source |
|---|---|---|
| Account data | Name, email address, password (hashed), account preferences | Provided directly by you |
| Usage data | Pages viewed, features used, session duration, interaction logs | Collected automatically |
| Device data | IP address, browser type, operating system, device identifiers | Collected automatically |
| Portfolio inputs | Wallet addresses, exchange connections, or figures you choose to enter for analysis | Provided directly by you |
| Communications | Support requests, feedback, correspondence with our team | Provided directly by you |
We do not require you to submit private keys, seed phrases, or exchange account passwords in order to use Song Nganvung, and you should never share these with us or any third party claiming to represent us.
3. How We Use Information
We use the information we collect for purposes including:
- Operating, maintaining, and improving the Song Nganvung platform and its analytical features;
- Creating and securing your account, and authenticating access;
- Personalising dashboards, reports, and data summaries shown to you;
- Responding to support requests and other communications you send us;
- Monitoring platform performance, diagnosing technical issues, and preventing misuse;
- Complying with applicable legal obligations and enforcing our Terms of Service.
4. Legal Basis for Processing
Where applicable data protection law requires a legal basis for processing personal data, we rely on one or more of the following: performance of a contract with you (e.g. providing the platform you signed up for), our legitimate interests (e.g. improving and securing our services), your consent (e.g. for certain optional communications), and compliance with legal obligations we are subject to.
5. Cookies and Similar Technologies
Song Nganvung may use cookies, local storage, and similar technologies to keep you signed in, remember preferences, and understand how the platform is used. You can usually control cookies through your browser settings, including blocking or deleting them; doing so may affect the functionality of certain features.
6. How We Share Information
We do not sell personal data. We may share information in the following limited circumstances:
- Service providers: vendors who help us host infrastructure, process data, or provide analytics, operating under contractual confidentiality and security obligations;
- Legal requirements: where disclosure is required to comply with a legal obligation, enforce our terms, or protect the rights, property, or safety of Song Nganvung, our users, or others;
- Business transfers: in connection with a merger, acquisition, restructuring, or sale of assets, subject to standard confidentiality arrangements;
- With your direction: where you explicitly request or authorise a specific disclosure.
7. Data Retention
We retain personal data for as long as necessary to provide the platform, fulfil the purposes outlined in this Policy, and comply with legal, accounting, or reporting obligations. When data is no longer required, we take reasonable steps to delete, anonymise, or securely archive it.
8. Data Security
We apply technical and organisational safeguards intended to protect information against unauthorised access, alteration, disclosure, or destruction. These may include encryption in transit, access controls, and routine review of our systems. No method of transmission or storage is completely secure, and we cannot guarantee absolute security of information you provide to us.
9. International Data Transfers
Song Nganvung may process and store data using infrastructure located in jurisdictions other than your own. Where such transfers occur, we aim to apply appropriate safeguards consistent with applicable data protection requirements, such as contractual protections with service providers.
10. Children's Privacy
Song Nganvung is not directed at individuals under the age of 18, and we do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so that we can take appropriate action.
Your Rights
Your Rights Over Your Data
Depending on applicable law in your jurisdiction, you may have certain rights in relation to the personal data we hold about you. These commonly include the rights set out below. To exercise any of these rights, please contact us using the details on our Contact page.
Right to Access
Request confirmation of whether we process your personal data, and a copy of that data.
Right to Rectification
Request correction of inaccurate or incomplete personal data we hold about you.
Right to Erasure
Request deletion of personal data, subject to certain legal exceptions and retention obligations.
Right to Restrict Processing
Request that we limit how your personal data is processed in certain circumstances.
Right to Data Portability
Request a portable copy of certain personal data you have provided to us, where technically feasible.
Right to Object
Object to certain types of processing, such as processing based on legitimate interests.
We will respond to verified requests within a reasonable timeframe and in accordance with applicable law. We may need to request additional information to confirm your identity before fulfilling a request.
11. Third-Party Links and Integrations
Our platform may reference or link to third-party exchanges, wallets, or data providers for informational purposes. We are not responsible for the privacy practices of those third parties, and we encourage you to review their respective privacy policies before sharing information with them.
12. Automated Analysis Disclaimer
Where Song Nganvung processes data to generate analysis, summaries, or insights about a portfolio, this processing is automated and informational in nature. It does not involve human review of individual accounts unless required for support, security, or legal purposes, and does not constitute financial advice.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. The "Last updated" date at the top of this page indicates when the Policy was last revised. Continued use of the platform after changes take effect constitutes acceptance of the updated Policy.
14. Contact Us
If you have questions about this Privacy Policy or how your personal data is handled, please get in touch via the details provided on our Contact page.